Operations Command
Which jobs are at risk today?
Finding the work that will miss its window before the customer calls.
Operations Command
See Capacity Constraints, Service Bottlenecks, and Accountability Gaps Early.
Operations Command shows where the next ten days are overbooked or open for each technician, which jobs are stuck and why, and which commitments have an owner and a due date, so dispatch and service managers can rebalance work before it misses its window.
Operations Command — Weekly View
Booked Capacity
Where is the next week overloaded, and where is it open?
| Technician | Mon | Tue | Wed | Thu | Fri |
|---|---|---|---|---|---|
| Install A | 100% | 100% | 95% | 100% | 90% |
| Install B | 95% | 100% | 100% | 85% | 100% |
| Service 1 | 80% | 60% | 55% | 70% | 85% |
| Service 2 | 75% | 65% | 50% | 60% | 80% |
| Service 3 | 90% | 70% | 62% | 75% | 95% |
| Maint. | 40% | 45% | 35% | 50% | 30% |
Bottleneck Queue
Stuck work grouped by why it is stuck.
- Awaiting parts6 jobs · oldest 5dWatch
- Unscheduled maintenance4 jobs · oldest 9dAttention
- Estimate not followed up8 jobs · oldest 3dWatch
- Callback pending2 jobs · oldest 1dHealthy
What Leaders Can See
- Booked capacity by technician and day
- Unscheduled and aging work with the reason it is stuck
- Callback and first-time-fix rates by work type
- Open commitments with an owner and a due date
What the Team Does Next
- 1Rebalance crews against the capacity heatmap
- 2Clear the oldest unscheduled work first
- 3Close commitments before the weekly review
Before, Decision, Action
Before
Tuesday looks full, but four maintenance visits have been unscheduled for nine days.
Decision
Install crews are over-booked while service capacity sits at 62% midweek.
Action
Dispatch lead rebalances two techs; the aging queue is reviewed at Thursday's huddle.
Capabilities
Supporting Capabilities
Capacity Heatmap
Where the next ten days are overloaded or open, by person.
Bottleneck Queue
Every stuck job, grouped by why it is stuck.
Accountability Loop
Signals become tasks with owners, due dates, and a review cadence.
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