Margin One
Terms of Service
Agreement for Margin One consulting and M1COS platform use
Terms of Service
LEGAL NOTICE: These Terms of Service are provided for informational purposes and should be reviewed by qualified legal counsel before reliance in production or contractual settings.
Effective Date: June 10, 2026
Last Updated: June 10, 2026
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1. ACCEPTANCE OF TERMS
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These Terms of Service ("Terms") govern your access to and use of the websites, products, and services offered by Margin One Consulting ("Margin One," "we," "us," or "our"), including the public website at https://www.margin.one (the "Site") and the Margin One Client Operating System ("M1COS," pronounced "Me-Kos") platform, client portal, admin tools, APIs, and related services (collectively, the "Services").
By accessing or using the Services, creating an account, or clicking to accept these Terms, you ("Customer," "you," or "your") agree to be bound by these Terms. If you use the Services on behalf of a company or organization, you represent that you have authority to bind that entity, and "you" refers to that entity.
If you do not agree, do not use the Services.
These Terms incorporate by reference our Privacy Policy (https://www.margin.one/privacy) and End-User License Agreement (https://www.margin.one/eula). If you have a separate written Master Services Agreement, statement of work, subscription order, or enterprise agreement with Margin One ("Enterprise Agreement"), that Enterprise Agreement controls in the event of conflict for the parties to it.
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2. ELIGIBILITY
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The Services are intended for business use by home service contractors and related professionals in the HVAC, plumbing, and electrical trades, and their authorized employees, contractors, and agents. You must be at least eighteen (18) years old and capable of forming a binding contract. The Services are not directed to consumers for personal, family, or household purposes.
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3. DESCRIPTION OF SERVICES
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Margin One provides:
A. Consulting Services — operational intelligence, business visibility, strategic planning, KPI development, executive coaching, and related professional services for contracting businesses; and
B. M1COS Platform — a cloud-hosted software-as-a-service platform offering dashboards, KPI tracking, scorecards, goals, meeting notes, document management, embedded reporting, integration connectors, multi-tenant client portals, and related features as made available from time to time.
Margin One may modify, suspend, or discontinue any part of the Services with reasonable notice where practicable. Beta or preview features may be offered "as is" without commitment to continued availability.
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4. ACCOUNTS AND ROLES
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Access to certain Services requires an account. You agree to provide accurate information, maintain credential confidentiality, and notify support@margin.one promptly of unauthorized access.
M1COS uses role-based access within a multi-tenant architecture:
• Platform administrators ("platform_admin") — Margin One personnel or designated operators with cross-tenant access for platform operation, CMS administration, support, security, and integration management;
• Tenant administrators ("tenant_admin") — customer organization administrators who manage users, settings, integrations, and Tenant Data within their organization;
• Client users ("client_user") — authorized users with portal access scoped to their tenant and assigned permissions.
You are responsible for all activity under accounts you provision or credentials you control. Tenant administrators must assign roles appropriately and revoke access when users leave the organization.
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5. ACCEPTABLE USE
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You agree to use the Services only for lawful business purposes and in compliance with these Terms, applicable law, and third-party rights. You shall not:
• Violate any law, regulation, or industry requirement;
• Upload, transmit, or store unlawful, defamatory, harassing, or infringing content;
• Attempt unauthorized access to the Services, other tenants, accounts, or systems;
• Interfere with or disrupt the integrity or performance of the Services;
• Introduce malware, perform unauthorized security testing, or circumvent access controls;
• Scrape, crawl, or harvest data from the Services without written consent;
• Resell, sublicense, or provide the Platform to third parties except as expressly permitted;
• Use the Services to build or offer a competing product without authorization;
• Misrepresent your identity or affiliation.
Margin One may investigate violations and suspend or terminate access as described in Section 16.
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6. TENANT RESPONSIBILITIES
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If you use M1COS as a Tenant organization, you are responsible for:
• The accuracy, legality, and permissions associated with Tenant Data you upload, sync, or store;
• Compliance with laws applicable to data about your employees, customers, vendors, and other individuals;
• Configuring integrations and user permissions appropriately;
• Ensuring your users comply with these Terms, our EULA, and your internal policies;
• Maintaining valid authorizations with third-party integration providers;
• Backing up critical business records where required by your operations or law.
Margin One processes Tenant Data on your behalf as described in our Privacy Policy. You retain ownership of Tenant Data subject to the license grants in Section 9.
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7. FEES AND PAYMENT
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Consulting Services and Platform access may be provided under pilot programs, subscriptions, or custom Enterprise Agreements. When billing is enabled, fees, billing cycles, payment methods, and renewal terms will be specified in your order, invoice, or Enterprise Agreement.
Unless otherwise stated, fees are non-refundable except as required by law or expressly agreed in writing. You authorize Margin One and its payment processors (including Stripe, when enabled) to charge applicable fees. Failure to pay may result in suspension or termination of access.
AUTOMATIC PAYMENT AUTHORIZATION. When you add a payment method (credit or debit card, or a U.S. bank account via ACH) to your account, you authorize Margin One and its payment processor (Stripe) to store that payment method and to automatically charge or debit it for the full amount of each invoice on that invoice's stated due date, and for any recurring or subsequent invoices, without further action or notice from you. Invoices are issued in advance of their due date and are available in your client portal under Billing. This authorization remains in effect until you remove the payment method or cancel the Services, and does not relieve you of liability for amounts owed. If an automatic charge or ACH debit is declined, returned, or reversed, the amount remains immediately due and you authorize Margin One to re-attempt collection; you are responsible for any resulting bank or processor fees. For ACH debits, this constitutes your authorization for electronic funds transfers under applicable NACHA rules, which you may revoke prospectively by removing the bank account from your account.
Taxes, except those based on Margin One's net income, are your responsibility unless we state otherwise.
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8. CONFIDENTIALITY
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Each party may receive non-public information from the other in connection with the Services. The receiving party will use reasonable care to protect such information and use it only to perform under these Terms or as otherwise permitted. Confidentiality obligations do not apply to information that is publicly available, independently developed, or lawfully obtained from a third party without restriction.
Consulting deliverables and proprietary Margin One methodologies remain Margin One confidential information unless expressly designated otherwise in writing.
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9. INTELLECTUAL PROPERTY
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A. Margin One Property — The Services, including software, designs, documentation, trademarks, logos, dashboards, templates, and all related intellectual property, are owned by Margin One or its licensors. Except for the limited rights expressly granted in these Terms and the EULA, no rights are transferred to you.
B. Customer Data — You retain ownership of data, files, metrics, and content you submit to or sync through the Services ("Customer Data"). You grant Margin One a limited, worldwide license to host, process, transmit, display, backup, and use Customer Data solely to provide, secure, improve, and support the Services and fulfill our agreements with you.
C. Feedback — Suggestions or feedback you provide may be used by Margin One without restriction or compensation.
D. Marketing — Unless you opt out in writing, Margin One may identify you as a customer and use your name and logo in marketing materials in accordance with your brand guidelines if provided.
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10. THIRD-PARTY INTEGRATIONS
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The Services may connect to third-party products and services including, without limitation, QuickBooks Online (Intuit), Housecall Pro, Google (Ads, Analytics, Search Console, Local Services Ads, Looker Studio), Meta Ads, Yelp, n8n automation, and email/SMS providers.
Integrations are optional and enabled at your direction. Third-party services are governed by their own terms and privacy policies. Margin One does not control and is not responsible for third-party availability, accuracy, security, data practices, or API changes.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MARGIN ONE DISCLAIMS LIABILITY ARISING FROM THIRD-PARTY INTEGRATIONS — INCLUDING DATA LOSS, SERVICE OUTAGES, INACCURATE REPORTING, OR TOKEN EXPIRATION — EXCEPT WHERE LIABILITY CANNOT BE DISCLAIMED UNDER APPLICABLE LAW OR IS EXPRESSLY ASSUMED IN AN ENTERPRISE AGREEMENT.
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11. PRIVACY AND DATA PROTECTION
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Our collection and use of personal information is described in the Privacy Policy at https://www.margin.one/privacy, which is incorporated by reference. You acknowledge that Margin One uses service providers such as Supabase and Vercel to host and operate the Services, and that cross-border data transfers may occur as described therein.
Tenants are responsible for providing any required notices and obtaining any required consents from their users and data subjects regarding data processed through M1COS.
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12. PLATFORM SOFTWARE LICENSE
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Your use of M1COS software is governed by the End-User License Agreement at https://www.margin.one/eula, incorporated by reference. In the event of conflict between these Terms and the EULA regarding software licensing, the EULA controls for Platform software matters.
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13. WARRANTY DISCLAIMER
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THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, MARGIN ONE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
MARGIN ONE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT CONSULTING DELIVERABLES WILL ACHIEVE SPECIFIC BUSINESS OUTCOMES. PROFESSIONAL SERVICES ARE PROVIDED BASED ON INFORMATION YOU SUPPLY AND INDUSTRY EXPERIENCE; YOU REMAIN RESPONSIBLE FOR BUSINESS DECISIONS.
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14. LIMITATION OF LIABILITY
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TO THE MAXIMUM EXTENT PERMITTED BY LAW:
• MARGIN ONE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO MARGIN ONE FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100), IF NO FEES HAVE BEEN PAID;
• MARGIN ONE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow certain limitations; in those cases, liability is limited to the fullest extent permitted by law.
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15. INDEMNIFICATION
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You agree to indemnify, defend, and hold harmless Margin One and its officers, directors, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
• Your or your users' use of the Services;
• Customer Data or content you submit;
• Breach of these Terms, the EULA, or applicable law;
• Disputes between your organization and its employees, customers, or vendors;
• Unauthorized integration connections or misuse of third-party credentials.
Margin One may assume exclusive defense of any indemnified matter; you will cooperate reasonably.
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16. TERM, SUSPENSION, AND TERMINATION
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These Terms remain in effect while you use the Services. Either party may terminate as follows:
• You may stop using the Services at any time and request account closure through support@margin.one;
• Margin One may suspend or terminate access immediately for breach, non-payment, security risk, legal requirement, or extended inactivity;
• Enterprise Agreements may specify additional termination rights.
Upon termination:
• Your right to access the Services ends;
• Outstanding fees become due;
• Margin One may delete or retain Customer Data according to the Privacy Policy, backup schedules, and legal obligations;
• Provisions that by nature should survive (including IP, confidentiality, disclaimers, limitation of liability, indemnity, and dispute resolution) survive termination.
Where the Platform provides export capability, you may request export of Customer Data before termination, subject to applicable law and technical feasibility.
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17. GOVERNING LAW
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These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
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18. DISPUTE RESOLUTION
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A. Informal Resolution — Before initiating formal proceedings, the parties agree to attempt good-faith resolution by contacting support@margin.one and allowing thirty (30) days for discussion.
B. Binding Arbitration — Except for disputes seeking injunctive relief for intellectual property misuse, unauthorized access, or confidentiality breaches, any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall take place in Delaware (or remotely by mutual agreement), before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.
C. Class Action Waiver — To the fullest extent permitted by law, disputes must be brought in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
D. Opt-Out — Enterprise customers with a signed Enterprise Agreement may negotiate alternate dispute resolution terms in that agreement. Other customers may opt out of binding arbitration within thirty (30) days of first accepting these Terms by emailing support@margin.one with subject "Arbitration Opt-Out" and account details.
E. Courts — Either party may seek injunctive or equitable relief in the state or federal courts located in Delaware for matters exempt from arbitration under this Section.
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19. CHANGES TO THESE TERMS
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Margin One may update these Terms from time to time. Material changes will be posted at https://www.margin.one/terms with an updated "Last Updated" date. Continued use of the Services after the effective date constitutes acceptance of the revised Terms, subject to applicable law. If you do not agree, you must stop using the Services.
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20. GENERAL PROVISIONS
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• Entire Agreement — These Terms, the Privacy Policy, EULA, and any Enterprise Agreement constitute the entire agreement regarding the Services unless superseded in writing.
• Severability — If any provision is unenforceable, the remainder remains in effect.
• No Waiver — Failure to enforce a provision is not a waiver.
• Assignment — You may not assign these Terms without Margin One's consent. Margin One may assign in connection with a merger, acquisition, or sale of assets.
• Force Majeure — Margin One is not liable for delays or failures due to events beyond reasonable control.
• Export Compliance — You will comply with applicable export control and sanctions laws.
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21. CONTACT
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Margin One Consulting
Email: support@margin.one
Website: https://www.margin.one/contact
For Enterprise Agreements, security inquiries, or legal notices, contact support@margin.one with the subject line "Terms / Enterprise Inquiry."
## Communications Consent
By providing your phone number or email address to Margin One — including when you book a demo, request a strategy session, or submit any form on this site — you agree that Margin One and its authorized representatives may contact you at that number and email address for purposes related to your inquiry, scheduling, your account, and relevant offers. This includes contact by phone call, text message (SMS/MMS), and email, and may involve automated telephone dialing systems or prerecorded or artificial voice messages where applicable.
Consent to receive marketing communications is not a condition of purchasing any product or service. Message frequency varies, and message and data rates may apply. You may withdraw your consent at any time by replying STOP to a text message, using the unsubscribe link in an email, or contacting support@margin.one. See our Privacy Policy for details on how we handle your information.