Financial Intelligence
Why did margin change?
Separating a real margin problem from a mix shift or a timing difference.
Operating question · Operations Command
Which Jobs Are at Risk Today?
Finding the work that will miss its window before the customer calls.
Evidence M1COS Reads
- Dispatch board and arrival windows
- Unscheduled and aging work
- Technician capacity by day
The Decision It Supports
Rebalance the day before it slips, and fix the cause that shows up most often.
How the Answer Is Formed
- 01
Compare committed arrival windows against current technician load.
- 02
Surface work that has aged past its target without being scheduled.
- 03
Group the at-risk jobs by cause — capacity, parts, or missing information.
Booked Capacity
Where is the next week overloaded, and where is it open?
| Mon | Tue | Wed | Thu | Fri | |
|---|---|---|---|---|---|
| Install A | 100% | 100% | 95% | 100% | 90% |
| Install B | 95% | 100% | 100% | 85% | 100% |
| Service 1 | 80% | 60% | 55% | 70% | 85% |
| Service 2 | 75% | 65% | 50% | 60% | 80% |
| Service 3 | 90% | 70% | 62% | 75% | 95% |
| Maint. | 40% | 45% | 35% | 50% | 30% |
Bottleneck Queue
Stuck work grouped by why it is stuck.
- Awaiting parts6 jobs · oldest 5dWatch
- Unscheduled maintenance4 jobs · oldest 9dAttention
- Estimate not followed up8 jobs · oldest 3dWatch
- Callback pending2 jobs · oldest 1dHealthy
More Operating Questions
Field Service
Where is cash stuck?
Following completed work through billing and collection to find the hold-up.
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