Definition
Fractional COO for Home Services
A fractional COO runs a contractor's operations part-time: weekly cadence, KPI accountability, and margin visibility. The role, cost, and when to hire.
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Glossary
Home Services Operations Glossary
The terms every contractor-owner runs into when they start working on the business instead of in it, defined plainly with the numbers that matter.
Terms
Plain definitions for HVAC, plumbing, and electrical operators.
Definition
Operational Intelligence for Contractors
Operational intelligence unifies a contractor's field-service, accounting, and marketing data into one weekly picture of margin, KPIs, and cash.
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Definition
Contractor KPI Scorecard
A contractor KPI scorecard tracks 7 profit metrics (utilization, gross margin, ticket, close rate, cost per booked job, renewals, revenue per tech) weekly.
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Definition
Technician Utilization Rate
Technician utilization rate = billable hours ÷ paid hours. The formula, the 60–75% operating threshold, and why it's a top KPI for contractors.
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Definition
Loaded Labor Cost
Loaded labor cost is a tech's true hourly cost: wage plus taxes, benefits, comp, vehicle, tools, and unbilled time. A $28.75/hr tech often costs $40–$48/hr.
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Put It to Work
The playbooks and calculators built on these terms.
Playbook
Weekly Operating Meeting Playbook
The 90-minute leadership meeting behind EOS®-style operating systems: the agenda, the accountability chart, the weekly scorecard, Rocks, and how issues get solved instead of discussed.
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Template
Contractor KPI Starter Kit
The weekly numbers an HVAC, plumbing, or electrical owner should see: how each one is calculated, which seat owns it, and what it tells you.
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Template
Marketing ROI Scorecard
Measure every channel on cost per booked job, not cost per click: the formulas, the weekly layout, and how to decide where the next dollar goes.
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Build an Operating System Around the Business You Actually Run.
Book a 30-minute strategy call with Margin One. We will look at your systems, your KPIs, and the decisions costing you margin.
- Thirty minutes, no preparation needed
- Bring the systems you use today
- Leave with a view of your first scorecard
Pick a time that works for you.
A working conversation about your numbers with an operator who has run the trucks — not a sales pitch.