Margin One
Operational Reporting
Utilization, callback rates, and dispatch efficiency
Field performance visibility
Operational Reporting
Technician utilization, callback rates, dispatch efficiency, and capacity planning — the operational metrics that explain why revenue and margin move.
Request a Platform DemoUtilization & dispatch
Operations dashboard preview
Built on the same Metronic patterns used inside your client portal for daily operational reviews.
Open portal template previewM1COS Operations View
LiveBillable utilization
74%
Target 78%
Callback rate
3.1%
-0.4 pts
Jobs per tech/day
3.8
+0.2
First-time fix
89%
+2%
Technician utilization by weekOn track
Dispatch & field metrics
Operational KPIs
Technician utilization
Billable vs. non-billable hours by tech and team.
Callback rate
Quality and warranty cost tracking.
Jobs per tech/day
Capacity and productivity benchmarks.
Dispatch efficiency
Booked vs. available capacity by day.
Fix operational bottlenecks
M1COS connects field service data to leadership dashboards with weekly accountability.