SMS Consent & Opt-In Documentation

This page documents how Margin One Consulting ("Margin One," "we," "us") collects, records, and honors consent to receive SMS text messages. It is published for our customers and for carrier and messaging-platform reviewers. Effective Date: August 10, 2026 ## How Consent Is Collected (Verbal Opt-In) Margin One customers opt in to text messaging only through verbal consent, given during a service-booking phone call or an in-person service booking. There is no keyword enrollment, web-form enrollment, or purchased-list enrollment. Before recording consent, a trained Margin One representative reads the following script to the customer, word for word: "Margin One can send recurring service-related SMS messages, including appointment confirmations, reminders, technician ETA, and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase. Do you agree to receive these texts at the mobile number you provided?" The customer must affirmatively answer yes. If the customer declines or gives an unclear answer, no consent is recorded and no messages are sent. ## How Consent Is Recorded The representative records the affirmative response in M1COS, our client operating system. Each consent record stores the customer's affirmative response, the date and time it was given, the source (service-booking call or in-person service booking), and the contact's name and mobile number. No message is sent to any number unless an active opt-in is on record. Opt-outs are recorded the same way and take effect immediately. ## What We Send Recurring customer-care messages only: appointment confirmations and reminders, technician ETA and on-the-way notices, missed-call follow-up, rescheduling, and service-status updates. No marketing or lead-generation messages are sent under this program. ## Opt-Out and Help Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT) to any message to opt out. You will receive one final confirmation message and nothing further. Reply HELP to any message, or email support@margin.one, for assistance. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Text messaging originator opt-in data and consent are not shared with, sold to, or otherwise disclosed to any third parties or affiliates for marketing or promotional purposes. ## Related Policies Terms of Service: https://www.margin.one/terms Privacy Policy: https://www.margin.one/privacy Margin One Consulting — support@margin.one — https://www.margin.one/contact