ClearFlow Plumbing: 18% Close Rate Lift with Sales Scorecards
This is an illustrative, composite scenario showing how M1COS is used — the company named here is not a Margin One client, and these figures are not verified customer results.
A scaling plumbing company aligned dispatch, sales, and marketing KPIs to improve close rates and truck-level profitability.
By Margin One Consulting · Margin One Case Study
Illustrative Results
ClearFlow Plumbing was booking jobs but could not explain why close rates varied by dispatcher and CSR team.
Margin One built rep and dispatcher scorecards inside M1COS, tied to call recordings and booked revenue. Weekly coaching focused on the metrics that moved margin — not generic sales theory.
Dispatch and sales leadership now review the same dashboard before every meeting.
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