Margin One
ClearFlow Plumbing: 18% Close Rate Lift with Sales Scorecards
A scaling plumbing company aligned dispatch, sales, and marketing KPIs to improve close rates and truck-level profitability.
Key results
+18%
Close rate
+9%
Revenue per truck
Weekly
Emergency mix visibility
Bi-weekly
Coaching cadence
ClearFlow Plumbing was booking jobs but could not explain why close rates varied by dispatcher and CSR team.
Margin One built rep and dispatcher scorecards inside M1COS, tied to call recordings and booked revenue. Weekly coaching focused on the metrics that moved margin — not generic sales theory.
Dispatch and sales leadership now review the same dashboard before every meeting.